VaultLOCKS eLockboxes will transmit error codes after code entry, which can be useful for identifying the reason an eLockbox will not accept a code. This is a new feature released on the latest firmware, version 9.3.91.
The simplest method to identify if the eLockbox has firmware version 9.3.91 is to conduct a quick test. Enter 6 random numbers on the key pad and press the OPEN button. If the eLockbox follows with one long beep and 3 short beeps, the firmware version is 9.3.91. If the eLockbox responds with a single beep, the firmware version is pre-9.3.91 and, therefore, does not have the error code diagnostics.
The procedure for reading the error code diagnostics is:
- Enter an access code via the keypad or Bluetooth and press the OPEN button.
- The eLockbox will transmit a series of beeps. The beep sequence is one long beep followed by a number of short beeps.
- Count the number of short beeps after the initial, long beep.
- The number of short beeps corresponds to the specific error code.
The error codes are listed below, with possible causes:
| Beep Count | Error Message |
|---|---|
1 |
Successful Open: eLockbox accepted the code and registered an open |
2 |
Bad Access Code Format: User did not enter 6-digits |
3 |
Invalid Access Code For Specific Time: Access code not valid for time period |
4 |
Low Battery Voltage: eLockbox will attempt to open, change batteries as soon as possible |
5 |
Overcurrent: Possible eLockbox jam, use physical key to open eLockbox to check for jam |
6 |
All Other Errors: This error type is when the eLockbox detects a motor position error and it is not clear if the eLockbox opened properly |
7 |
Battery Too Low Too Open: Batteries are dead, eLockbox will not attempt to open |