ShowMojo provides email support to all accounts. ShowMojo provides phone support (outbound, scheduled call on request) to some PRO and all ELITE accounts. You can see which ones on the ShowMojo Pricing Pages.

More important, ShowMojo has a customer-only knowledge base of more than 300 articles, with more articles being added daily. When contacting ShowMojo support, you should not be surprised to receive a link to one of these articles as an initial response. This typically means your inquiry is not unique (that's good news) and we've provided a detailed explanation and step-by-step instructions to address it. It also means the help article behind this link will be regularly updated as ShowMojo learns and builds more to fit your business.

It is important to understand what you get with ShowMojo. Our goal is to provide a do-it-for-you automated service that leaves you and your staff with plenty of time to do things other than leasing. What we have yet to invent is configure-it-for-you -- at least not all the way. 

All property management (and real estate) is local. Each leasing agent does it different. You refine and adapt your processes over time. And there's no way (at least not invented) that we can know the business model of each of our customers.

So you or a staff member (who knows how your leasing process works) needs to take the time to learn how ShowMojo works. Sometimes this can take an hour or two. If you have a complicated, many-step showing process it could take reasonably longer -- but imagine the effort you'll save for that investment.

This is why we provide every customer with an individual onboarding. You can schedule this onboarding at the end of our automated account set-up process. We want to help make sure you start off on the right foot and are headed in the right direction. It is also why we will provide individualized account check-ins on request -- to ensure that customers who have been with us for some time and who's processes might have adjusted are still traveling along the right path.

At ShowMojo we are driven and passionate about making the residential leasing process a better experience for everyone. And we are here to support you as you build a successful and sustainable leasing process for your ever-growing business.