Determine Who Canceled a Showing
Sometimes the question arises whether one showing -- or a number of showings -- are being canceled by the prospect(s) or by the showing agent(s).
To determine who canceled a specific showing (or to review who is canceling showings in general) just follow these steps:
- Go to the ShowMojo Dashboard.
- Click on the Canceled filter.
- Locate the specific showing in question (or any showing).
- Without clicking anything on the specific showing record you can see information such as "Canceled by ShowMojo", "Canceled by You" and "SMS cancel received" (from the prospect).
- To get more details on why a cancel occurred (such as why ShowMojo might have canceled the showing or Rejected the Showing) click History on a specific showing record.