Reasons for Rejected Showings
ShowMojo does a lot of different things when scheduling, and this includes coordinating with two and even three parties. The following features can result in rejected showings:
- Showing Acceptance
- Lead Claim
- Document Verification
- Propose Showtimes
- An Incomplete Pre-Showing Questionnaire
Rejected showings are converted to leads. They can then be found in the Leads Filter on the ShowMojo Dashboard, until some other action is taken on them.
If a showing is rejected and you don't know why, it is most likely because of one of three reasons:
- If the account is using Lead Claim then rejected showings can happen when (i) the showing has not been claimed and (ii) a hard deadline associated with showing acceptance or showing notification have passed.
- If the showtime was scheduled during an available showtime by either the prospect or a ShowMojo user: then someone did not do their part within a very reasonable period of time.
- If the showtime was a custom showtime scheduled by a ShowMojo user: then it was scheduled without respect for the required timelines of one or more of the features above. On rare occasion, this can result in a showing that is immediately canceled, because the showtime breached a duration requirement from the moment it was scheduled.
To find out more about the what and the who of a rejected showing, just Search for and Review History on the Lead or Showing.