If one of your listings is not appearing on Apartments.com, here's the set of steps to follow in order to troubleshoot the issue:
- Check to confirm if the listing address in ShowMojo can be found in Google Maps, Bing Maps, or the USPS address lookup. If not, Apartments.com will not list it.
- Apartments.com also rejects listings that are not marketed with an agent name. If you are a single user account, ensure that a person's name is listed as the Agent Name in ShowMojo under the Contact Information section in Gallery and Branding Settings. Listings with company information, and not a reference to an individual person, will not be syndicated. For more information, refer to our article about How Details Are Viewed By Prospective Renters.
- Only single-family listings are published on Apartments.com without a direct paid agreement. Multi-family listings will require a paid agreement. Please refer to our article on how to Configure Syndication With Paid Services.
- Apartments.com only publishes syndicated listings from the United States.
- If you are operating as a locator service or regularly market non-exclusive listings, Apartments.com has disallowed these listings from being made available for syndication.
- If you still have one or more listings that are not syndicating to Apartments.com and the listing(s) don't meet these conditions, please review the common issues that would lead to a Listing Not Appearing on an Internet Listing Site.