Each multi-user team member must have an email address and, optionally, can have a  contact phone number. The phone number field does support extensions -- just use the standard ext abbreviation (or #, x, or extension) to include an extension.

Multi-User team member contact information fields -- email address and phone number on the Team Settings page -- are used in several different ways.

The phone number field is used: 

• When the My Contact Details tag is added to email templates.
• As contact information on some emails that do not come from templates (such as showing confirmation emails).
• When the account is not set to Market and Advertise All Listings with ShowMojo PHONE then the team member's phone number will be used on listing schedule-a-showing pages and in Syndication to Internet Listing Sites.
• At important moments, when prospects who have scheduled showings might need to get in touch with the team member, such as when a digital lockbox is not operating correctly.

The phone number field should never contain a ShowMojo PHONE number. To market and advertise with a ShowMojo PHONE number, see the Market and Advertise All Listings with ShowMojo PHONE Numbers article. 

The email address field is used: 

• To communicate lead and showing-related information to the team member.
• When the My Contact Details tag is added to email templates.
• As contact information on some emails that do not come from templates (such as showing confirmation emails).
• At important moments, when prospects who have scheduled showings might need to get in touch with the team member, and when the team member has no phone in their contact details.