• Support
    • Multi-User
  • Multi-User Feature Overview

    ShowMojo's multi-user features provide independent showing agents with their own everything  Showing agents can configure their calendars, showing behavior, and prospect communication to their...
  • Lead and Showing Assignment to Agents on a Multi-User Account

    ShowMojo's Multi-User features were built from day one to support listings shared by multiple showing agents. (Truth be told, it is a major reason...
  • Switch Showings and Leads Between Team Members in Multi-User

    In Multi-User, you can assign a different team member to a lead or showing when editing it on the ShowMojo Dashboard. You'll see a team...
  • Manage Showing Agent Access to Showings and Listings

    ShowMojo provides several options to allow how much or how little access Showing Agents have to listings within the ShowMojo account. All these options...
  • Digital Access Devices Showing Assignment Behavior for Multi-User and Lead Claim

    Depending how your leasing team operates, you might need a different mix of settings to handle lockbox or smartlock-based self-showings. You'll find the setting...
  • Account Owner Receives too Many Emails (or Not Enough) on a Multi-User Account

    By default, ShowMojo copies the Account Owner on most any email it sends to team members. We know this is important to some customers...
  • Add a Team Member (or User) to an Account

    Team members can be added to your ShowMojo account on the  Team Settings  page. The process for adding a team member is different depending...
  • Remove a Team Member (or User) from an Account

    Removing (or deleting) a team member from a ShowMojo account is done on the Team Settings page.  If you are using a shared user...
  • Showing Agents Cannot View the Listings Page or Make Edits on the Calendar Page

    ShowMojo's Multi-User accounts come with many settings to provide or restrict specific features that might be used by showing agents.  If showing agents do...
  • Assign a Listing to a Showing Agent (or Team Member)

    On Multi-User accounts, listings can be assigned to any number of team members. Assigning a listing to a team member is a very simple...
  • Resend a Registration Email to a New Team Member

    As a security measure, after a certain amount of time, ShowMojo will invalidate a user registration email that has not been used. These instructions...
  • Pricing for Multi-User Accounts

    Monthly Accounts To see Multi-User pricing for your current billing plan: Go to the Team Settings page and look at the top section. If...
  • Access a Team Member User and Settings

    Multi-User accounts give both Account Owners and Administrators the ability to log in to ShowMojo as individual team members, to adjust each team member's settings...
  • A New Team Member Receives an Invalid Token Error

    New ShowMojo team members receive a user registration email that includes a link to change their password and access their account. If the new...
  • Multi-User Team Member Roles

    Team Members on multi-user accounts can be assigned one of three roles: Showing agents: These users have access to their own calendars and showings,...
  • Contact Information (Phone and Email) on Multi-User Team Members

    Each multi-user team member must have an email address and, optionally, can have a  contact phone number. The phone number field does support extensions...
  • Replace (or Switch Out) the Person Using a Showing Agent or Administrator User

    Multi-User accounts can easily switch out the contact details of a ShowMojo user, so that Showing Agent or Administrator (and all their associated showings,...
  • Specify the Contact Information Used to Market Listings on Multi-User Accounts

    ShowMojo provides fined-grained control for how marketing information is displayed and syndicated on Multi-User accounts. The options are: To use the contact information of...
  • Promote a Team Member to Be an Account Owner (and Demote the Account Owner)

    Multi-User accounts have a capability to easily replace the account owner with an existing team member. The two users that are swapping roles each...
  • Showing Agents Can Control What Emails They Receive and Don't Receive

    Showing agents and administrators who conduct showings can control whether or not they receive the following email updates: New showings. Updated showings. Canceled showings....
  • Get Started as a Showing Agent

    While this article is written from the perspective of a new showing agent, it also serves as a great checklist for those showing agents...
  • Team Member Registration Email Links to the ShowMojo Dashboard

    If you are following the link in a new team member registration email from ShowMojo, and that link takes you to the ShowMojo Dashboard,...
  • Ensure the Correct Showing Agent is Notified When a Prospect Accesses a Digital Lockbox

    This feature set does require a Multi-User account. To have digital lockbox access notification alerts sent to the appropriate showing agent, you will need...
  • Market and Schedule Each Listing with a Primary Agent

    The Primary Agent feature is built on top of ShowMojo's Multi-User Features and lets you (or your team) decide: Which agent is normally available...

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