The goal of these tips is to help make sure you get the best, most efficient, and most effective outcome from ShowMojo's Live Answer service.

So be sure to:

1. Have a Company Name in ShowMojo. Specifically, on the Gallery and Branding page in the Contact Information section. This is what will be used when an agent answers each call.
2. Use your ShowMojo PHONE number only for leasing. You don't want other, unrelated calls hitting Live Answer and running up your bill.
3. Have details on your listings. Setting important information on the listing details (like utilities included) will make it faster and more certain for the agent to spot -- which is a better experience for everyone. Even if you import your listings from a third-party source system you can Automatically Set and Update Listing Details on Import‍.
4. If it has to go in the listing highlights, and it is important, place it up top. To keep call times reasonable, Live Answer agents have access only to the first 300 words of listing highlights.
5. Prioritize your screening question restrictors. If you have more than three Screening Question Restrictors make sure to have the most important restrictor questions at the top of your screening questionnaire. Live Answer agents ask on the first three (with the exception of "ask more & restrict" questions).
6. Add frequently asked questions. Frequently Asked Questions published to Live Answer can be used by call agents to best answer questions from your prospective renters.
7. Explicitly decide whether prospects who don't complete the showing questionnaire can still attend the showing. Showings scheduled through Live Answer rely on the Automated Pre-Showing Questionnaire Followup feature (and its settings) to either allow or reject showings when the prospect does not answer all screening questions.
8. Have Late Showing Intercept enabled. Late Showing Intercept will effectively handle late showings and keep these calls from unnecessarily reaching a live answer agent.
9. Have an Application Criteria page configured. Callers will be offered the option to have Application Criteria Sent to Them by Text Message instead of being transferred to an agent. We've found this is a common reason for speaking to an agent.