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ShowMojo Intercepts Prospects Calling about an Upcoming Showing
ShowMojo identifies and intercepts two types of calls related to upcoming showings. And, if the prospect is calling about something entirely different, there’s always...
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Search for and Review History on a Lead or Showing
Find a Lead or Showing On the ShowMojo Dashboard there is a built-in prospect search feature, that allows searching by: Prospect name Email Phone ...
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When ShowMojo Does and Does Not Send Showing Details Emails
Single-User Behavior ShowMojo sends a Showing Details Email to the Account Owner or a team member on a new or updated showing in all...
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Canceled Showing Notification to Current Tenants
In addition to Notifying Tenants and Others about Upcoming Showings, ShowMojo can automatically notify tenants about canceled showings. When a showing is canceled within...
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Include Other People on Lead and Showing Details Emails
An entire ShowMojo account can be configured to notify a specific list of contacts on new showing, showing update and showing cancellation emails (whether...
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Listing Off-Market Automation
Whether you are importing listings or maintaining them within ShowMojo, ShowMojo off-market automation kicks in as soon as it is aware of an off-market...
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The Details Behind Automated Showing Confirmation
First and foremost, ShowMojo automatically handles all email and text-based showing confirmation activity with the prospect. If you have the feature configured on your...
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Phone-Based Showing Confirmation
ShowMojo does allow for a phone-based confirmation option, but you will need to make the call. ShowMojo will record when a prospect chooses phone...
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Automated Notification When an Agent No-Shows on a Prospect
Yes, when a prospect communicated to ShowMojo that they were at a showing and the showing agent was not, ShowMojo can email you a...
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Notification When a Prospect Reschedules or Cancels a Showing
Whenever a prospect reschedules or cancels a showing, ShowMojo will immediately notify you by email. These updates are also immediately available on your Dashboard....
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Entering Showings into ShowMojo (Such as Showings Taken over the Phone)
Just to be clear, this should not be a normal activity. ShowMojo is meant to automate your entire leasing process, answer all emails and...
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The Difference between Leads and Showings
ShowMojo uses leads to capture and track a prospective renter interested in a specific listing. A showing is simply a lead that has an...
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Send the Same Email to Multiple Showings or Leads
ShowMojo will automatically do this for you in some specific cases: When Pre-Marketing a listing. When using Contact Later to automatically notifying prospects about...
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How "Canceled by Prospect Over the Phone" Happens
When you view the history of a showing and see the message: "Canceled by prospect over the phone" This means ShowMojo PHONE Detected the...
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Reasons for Rejected Showings
ShowMojo does a lot of different things when scheduling, and this includes coordinating with two and even three parties. The following features can result...
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Reasons for Declined Showings
ShowMojo declines showings when a prospect fails to meet the requirements of one or more Screening Question Restrictors. You may find instances of declined...
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Confirm a Current Tenant Received a Showing Notification Email
ShowMojo automatically Notifies Tenants and Others about Upcoming Showings. Additionally, ShowMojo retains a copy of every showing notification email that it sends to a...
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Email or Text a Scheduling Link to a Prospect on a Previous or Canceled Showing
The email and text capabilities from the ShowMojo Dashboard are intended to support lead-based activities. If you are looking to treat a previous or...
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Communication to Prospects on a Showing Reschedule Request
Reschedule requests can be sent manually from the ShowMojo Dashboard. They are also sent automatically for a variety of reasons, often related to Rejected...
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Communication to Prospects on a Showing Cancelation
Showings can be canceled a number of ways. Most often they are canceled by the showing agent responsible for the showing or by ShowMojo...
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Piggybacking Last-Minute Showings on Properly-Scheduled Showtimes
ShowMojo lets prospects “piggyback” on already-scheduled showtimes up to one hour before the showing (or whatever other number of hours you chose). For example,...
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Take a Listing Off Market but Keep the Showings
It is not uncommon that once an application is received, an owner or property manager stops marketing the listing, but retains the existing showings,...
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Retrieve Old Lead and Showing Records
Leads and showings can be searched and found on the ShowMojo Dashboard until they are six months old. To search for prospects, see the...
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Remove Prospect Contact Information and Other Details from a Lead or Showing
On very rare occasion there might be a desire to "remove a prospect from ShowMojo". Note that this is fundamentally different than a request...
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Set a Custom Showtime or Record a Previous Showing or Walk-in Showing
ShowMojo is built to offer prospective renters, you, and your leasing staff actual showtimes that ShowMojo knows fit within the showing schedule. But ShowMojo...
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Tell Prospects to Meet at an Office (or Other Designated Address) Instead of the Listing
Here's how you can configure your account to tell prospects to meet you at your office or some other fixed location -- instead of...
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ShowMojo Sends Text Messages about Canceled or Rescheduled Showings When Needed
ShowMojo is designed to use text messaging whenever that is the best option, but not to overload (and annoy) prospects and others with text...
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Reschedule a Showing (as a Showing Agent or Other Team Member)
There are two primary ways to reschedule a showing in ShowMojo. Set a New Showtime When logged into ShowMojo -- on web or mobile...
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Determine Who Canceled a Showing
Sometimes the question arises whether one showing -- or a number of showings -- are being canceled by the prospect(s) or by the showing...
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Criteria Used to Identify Showings as No Shows
ShowMojo uses several possible triggers to determine a prospect was a no show to a showing. This should be a complete list: The showing...
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Steps to Take to Reduce No Shows
Many customers swear by ShowMojo's ability to drastically reduce no shows. If you are reading this article then, admittedly, you are likely not one...
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Send PetScreening.com requests from ShowMojo
Use PetScreening.com to screen prospects with pets. It is free to you and costs a reasonable fee for the prospective renter. There's even an...
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Emergency Reschedule Feature Overview
When you have a real emergency, ShowMojo: Cancels the relevant showings. Communicates your custom message to the prospect by email and text. Lets you...
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Schedule and Conduct Real Time Virtual Tours
In addition to promoting pre-recorded Video Tours and 3D Tours on ShowMojo listing pages and in outbound messaging to prospects, ShowMojo can also be...