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Get Started with CodeBoxes
So you just got your first set of CodeBoxes. This article will give you everything you need to get up and running. 1. Make...
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Open the Shackle on a CodeBox
To Open the Shackle Follow these steps: Enter your five digit shackle code and press Enter. Push down and then pull up on the...
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Open the CodeBox Key Compartment without Scheduling a Showing
NOTE: These instructions are only for ShowMojo customers (property managers and owners) and their staff. ShowMojo automatically handles all aspects of access code distribution...
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Troubleshoot Frequent Reports from Prospects (or Anyone Else) that They Cannot Access a CodeBox
While it might be possible to address some issues while not at the CodeBox, please be aware that many steps here will require someone...
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Complete a CodeBox Hardware and System Test
This is a quick checkup to confirm the main features of a CodeBox are configured and working correctly. Use the agent code to access...
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Accessing a CodeBox with Low or No Battery
The Secondary (or Backup) Battery Connector You can use the battery connector at the bottom of the CodeBox in the event the battery inside...
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Change the Agent, Vendor or Shackle Codes on a CodeBox
We recommend that you change these codes only when you have a good system for managing them. ShowMojo cannot assist with boxes that cannot...
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Find the Preset Agent, Shackle and Vendor Codes for Your CodeBoxes
ShowMojo randomly generates agent and shackle codes the first time you order CodeBoxes. All your CodeBoxes are then preconfigured with these agent, shackle and...
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View Access History Directly from a CodeBox
Directly from an individual CodeBox, you can view the last 40 codes entered and the date and time they were entered. To do this:...
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Change the Contact Phone Number on a CodeBox
The recommended phone number to display is a number prospective renters can reach when they are having any issue at the property. To change...
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Change the Access Window on a CodeBox
The access window determines when the CodeBox will allow access via the trackable four-digit codes. For normal usage, ShowMojo recommends against changing the access...
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Change the Date and Time on a CodeBox
To change the date and time of a CodeBox, follow these steps: Use the agent code to access the CodeBox. Press Enter and set...
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Accessing the CodeBox Configuration Menu
Each CodeBox has a configuration area that can be accessed to update the settings of that individual CodeBox. To access the configuration menu, or...
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CodeBox Displays a "No Showing Now!" Message
Each CodeBox can be configured with an access window to restrict when trackable, four-digit access codes can be used. If a four-digit code is...
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CodeBox Does Not Respond to Button Presses or Displays a Blank Screen
This typically indicates the battery is dead. You can use the Secondary Battery Connector to open the CodeBox and replace the battery.
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CodeBox Batteries Running Down Quicker than Expected
Both ShowMojo and CodeBox strongly recommend using Alkaline or Lithium batteries. No matter the age nor model of your CodeBox, lithium batteries should last...
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The CodeBox Key Compartment Door Will Not Open
Very occasionally, a CodeBox key compartment door can get stuck in the closed position. In this situation, you will see a "Push and Release"...
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Identifying and Using the CodeBox Vendor Code Feature
The vendor code is a five-digit code that never expires and allows access to the CodeBox for trusted individuals, such as contractors, staff or...
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Prospects (or Anyone Else) Regularly Report "Entry Error" Messages on a CodeBox
At its most basic, a CodeBox displays an "Entry Error" message whenever an invalid code is entered. In this case, the CodeBox, itself, is...
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Vendor and Staff Use of CodeBox Access Codes After Hours
Individual CodeBoxes restrict access based on an "access window" configured within the CodeBox itself. CodeBoxes purchased from ShowMojo since May 2016 are set, by...
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CodeBox Repair or Replacement Request
Things break. We know it. Even our beloved CodeBoxes. CodeBox offers a one-year warranty on all parts and mechanics of each CodeBox. And ShowMojo...
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Check the Date and Time of a CodeBox
A CodeBox with an incorrect date and time can be the source of many more issue than you might think. To check the date...
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Contact Information Available to Prospects When They Cannot Access a CodeBox
Prospects having trouble accessing a listing via the CodeBox might receive your contact information one of two ways. From the CodeBox -- the Most...
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Investigating Whether a Prospect or Vendor Actually Accessed a CodeBox
When you want solid confirmation whether or not an individual accessed a CodeBox, there are two steps to complete: With physical access to the...
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Functions that Must Be Configured on Each Individual CodeBox
ShowMojo bas built a significant amount of automation to support large deployments of CodeBoxes. Much of this automation is built specifically to remove the...
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Prospects not Receiving Access Codes for a Listing on a CodeBox or VaultLOCKS Digital Lockbox
This article helps investigate (and when necessary, correct) when one or more prospects are not receiving access codes for showings scheduled on a listing...
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Time Limits of a CodeBox Access Code
A four-digit CodeBox access code (the code normally distributed to prospects for self-showings) is usable only on the date for which it has been...
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Options for a CodeBox When a CodeBox Is Out of Access Codes for a Given Day
CodeBoxes do have a limited number of individual four-digit access codes per day -- at least 13. It is uncommon, but the access codes...